01) Access the Control Panel
02) After the login click on Customers Orders or Orders Phones
Note: Check the Return or Exchange status that you have configured in the Control Panel >> Configuration >> Orders Settings
03) In the return / exchange order will appear the products with return / exchange alert
04) Send the template email to the customer to return or exchange the product
05) When you receive the product back you can mark the option in the order Reset stock (s) of the return / exchange product (s), automatically the exchange / return products will be returned to stock
Note: If you want to edit the exchange / return products, click on the EDIT button